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Australia's Microsoft Partner That Does More Than Sell You a Licence.

There are hundreds of Microsoft resellers in Australia. Most of them provision your licences, send a welcome email, and consider the engagement complete. Kritical is a Microsoft Cloud Solution Provider (CSP) — a certified Microsoft partner that treats your Microsoft environment as a living system. One that needs to be correctly configured, actively secured, continuously optimised, and aligned with how your business actually operates.

From Microsoft 365 Business Premium deployments for Australian SMEs to Azure cloud migrations for construction and infrastructure organisations — Kritical designs, deploys, and manages the full Microsoft stack. If it runs on Microsoft, we make it work the way it was designed to.

Microsoft Cloud Solution Provider (CSP) status is not self-declared — it is a Microsoft-verified certification that authorises Kritical to provision genuine Microsoft licences directly through Microsoft's official channel, at competitive Australian pricing, with access to Microsoft partner support channels where applicable. When you buy Microsoft licences through Kritical, you are buying through the legitimate Microsoft channel — not a grey-market reseller, not an expired volume agreement, and not a third party who cannot resolve a licensing issue when one arises.

SERVICE BREAKDOWN

The Full Microsoft Stack. End-to-End.

  • Microsoft 365 — Deployment, Configuration & Management

    Microsoft 365 is the operational backbone of modern Australian businesses — but out-of-the-box configuration is not production-ready configuration. Default security settings leave meaningful gaps. Permissions are rarely structured correctly from day one. Most organisations have no visibility into who has access to what until something goes wrong. Kritical deploys Microsoft 365 environments that are secure, organised, and built for the way your business actually operates.

    Kritical Microsoft 365 Deployment Includes:
    • Tenant setup, domain verification, and DNS configuration
    • Exchange Online email migration — from Gmail, hosted Exchange, or on-premise
    • SharePoint intranet architecture and document management structure
    • Microsoft Teams deployment — channels, governance, guest access policies
    • OneDrive configuration, sync policies, and data retention rules
    • Microsoft Entra ID identity configuration and user provisioning
    • Multi-factor authentication and conditional access policy setup
    • Microsoft Secure Score baseline and remediation plan
    • Ongoing user lifecycle management — onboarding, offboarding, licence optimisation

  • Microsoft Copilot — AI Deployed Correctly from Day One

    Microsoft Copilot is the AI layer embedded across every Microsoft 365 application — Word, Excel, PowerPoint, Teams, Outlook, and beyond. When configured correctly, it transforms how your team works. When configured incorrectly, it surfaces data it should not and underperforms on every metric. The difference is not the product — it is the deployment. Kritical handles the full Copilot readiness and deployment sequence, ensuring your environment is prepared before a single Copilot licence goes live.

    Kritical Copilot Deployment Includes:
    • Pre-deployment Microsoft 365 permissions and data access review
    • Microsoft Purview sensitivity labelling and data governance configuration
    • Copilot licence provisioning and user enablement
    • Role-specific use case configuration — operations, finance, project management, legal
    • Staff training and Copilot adoption programme
    • 30-day productivity measurement and optimisation review

  • Microsoft Azure — Cloud Migration & Management

    Azure is Microsoft's enterprise cloud platform — and for Australian organisations managing on-premise infrastructure, ageing server rooms, or hybrid environments, migration to Azure is the most consequential technology decision of the next five years. Kritical designs and delivers Azure migrations that minimise disruption, optimise ongoing costs, and give your organisation a cloud foundation built to scale.

    Kritical Azure Services Include:
    • Current infrastructure assessment and Azure readiness review
    • Migration planning — lift-and-shift, re-platform, or re-architect strategies
    • Azure Virtual Desktop (AVD) for remote and distributed teams
    • Microsoft Entra ID (formerly Azure AD) and hybrid identity configuration
    • Azure Backup and disaster recovery configuration and testing
    • Azure cost management, resource tagging, and spend optimisation
    • Ongoing Azure environment monitoring, management, and reporting

  • Microsoft Intune — Device Management Across Your Entire Fleet

    Every device in your organisation is a potential entry point for a security incident. Microsoft Intune gives you centralised, policy-driven control over every Windows, iOS, Android, and macOS device — enforcing security settings, managing applications, and enabling remote wipe without needing
    physical access. Kritical deploys Intune as part of a unified endpoint management strategy that covers every device across your entire organisation.

    Kritical Intune Deployment Includes:
    • Device enrolment — Windows, iOS, macOS, Android
    • Security baseline configuration and compliance policies
    • Application deployment, management, and restriction
    • Conditional access integration with Microsoft Entra ID
    • Remote lock and remote wipe workflow configuration
    • Integration with CrowdStrike Falcon for layered endpoint protection
    • Monthly device compliance reporting and policy review

  • Microsoft Security — Defender, Sentinel & Purview

    Microsoft's integrated security platform covers every layer of your environment — endpoints, email, identity, cloud workloads, and data. Kritical configures and manages Microsoft's security stack as a unified, intelligence-driven defence system — not a collection of disconnected tools that nobody is watching.

    Kritical Microsoft Security Services Cover:
    • Microsoft Defender for Business / Endpoint — AI-powered endpoint protection and EDR
    • Microsoft Defender for Identity — detection of identity attacks and lateral movement
    • Microsoft Defender for Office 365 — anti-phishing, safe links, email threat protection
    • Microsoft Sentinel — cloud-native SIEM with AI threat detection and automated response
    • Microsoft Purview — DLP, sensitivity labelling, compliance management, insider risk
    • Microsoft 365 Security Audits — full posture review against Essential Eight and ISO 27001
    • Microsoft Secure Score improvement programmes — prioritised, actionable remediation

  • Microsoft Teams — Configured for How Your Team Actually Works

    Microsoft Teams is the collaboration hub of the Microsoft 365 ecosystem — but most Australian organisations are using a fraction of its capability. Kritical configures Teams to match your operational structure, communication workflows, and project management requirements — so it becomes the single platform your team actually uses, not another application they work around.

    Kritical Teams Configuration Includes:
    • Channel architecture aligned to team structure, projects, and departments
    • Guest access and external collaboration policy configuration
    • Microsoft Teams Phone — voice calling natively within Microsoft 365
    • Teams Rooms configuration for office meeting spaces
    • Integration with SharePoint, Planner, and Power Automate workflows
    • Construction Teams setup — site communications, document libraries, RFI workflows
    • Governance policies, message retention, and compliance configuration

  • Microsoft Dynamics 365 — ERP & Shopify Integration

    Kritical operates Microsoft Dynamics 365 as its own ERP backbone — which means every licence purchased through the Kritical™ Shopify marketplace is automatically reconciled in Dynamics 365 without manual entry. We bring the same integration capability to our clients — connecting procurement, finance, and operations into a single, Microsoft-native system that eliminates the manual reconciliation work that most businesses are still paying people to do.

    Kritical Dynamics 365 Services Include:
    • Dynamics 365 Business Central implementation and configuration
    • Shopify-to-Dynamics 365 integration for e-commerce and licence management
    • Custom workflow automation and reporting dashboards
    • Microsoft Power BI business intelligence and data visualisation
    • Ongoing Dynamics 365 administration, support, and optimisation
WHY KRITICAL FOR MICROSOFT

Why Kritical — Not a Generic Microsoft Reseller?

  • Authorised Microsoft CSP Partner

    Genuine licences. Direct Microsoft channel. Competitive Australian pricing with volume licensing available for organisations purchasing at scale.

  • No Third-Party Handoffs

    The same engineers who design your Microsoft environment deploy it, manage it, and resolve issues when they arise. No sub-contracting. No offshore escalation. No ticket that goes unanswered.

  • Security-First Configuration

    Every Microsoft deployment Kritical delivers starts with a security architecture review. We do not activate productivity tools before hardening the environment they run in.

  • ISO27001 & Essential Eight Alignment

    Kritical configures Microsoft environments to helping businesses meet Australian compliance requirements — documented, audit-ready, and actively maintained so your posture does not degrade between reviews.

  • Construction & SME Depth

    Microsoft 365, Teams, and Copilot deployments for Australian construction firms and SMEs are a core Kritical competency — not a generic offering applied equally to every client regardless of industry context.
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