Kritical
Kritical is a Geelong IT company. We keep everyday IT running for small and medium businesses, build and run the engineering behind bigger systems, and sell the hardware, software and security you need to buy or renew. We aim to provide continuity through familiar resources where the agreed scope, support hours, capacity and specialist needs allow it; your proposal sets out the contact model, cover and handover arrangements. Not sure where to start? Choose the door below that fits, and we will confirm the useful next step after reviewing what you send.
You do not need to understand everything Kritical does before you talk to us. Start with the door that matches today's problem.
Urgent help
Call 1300 274 655 and speak to an engineer. New and existing customers are both welcome to call.
Renewals
An antivirus, Microsoft 365 or support renewal is the easiest moment to get a second opinion, because you already have a notice with a date on it. Send us the current product, quantity and renewal date, and we compare the whole commitment.
Compare my renewal
These are not slogans. They are the specific things a proposal from Kritical will show you.
Kritical resources and up-to-date decision guides are available in one place. Enquire immediately, or review the delivery and service boundaries first.
Some jobs need more than a product recommendation. Explore the engineering behind the outcome.
We start with what is getting in the way, then bring the right people and technology together to fix it — whether the answer is a project, ongoing support or specialist help beside your own team.
Establish the current state, constraints and business impact.
Plan the change around what must keep working, who needs to be involved and what a good result looks like.
Leave the decisions, configuration and operational information with the people responsible for the system.
Whichever door you choose, the process itself does not change: a short call to understand what you need, a defined scope and price in writing before anything is booked in, and a check-in during the agreed first phase so a wrong assumption gets corrected early.
A scoping conversation, not a pitch — no commitment, and nothing charged for the conversation itself.
The scope, the price and the person accountable for it, before you agree to start anything.
The agreed lead or delivery group checks the work against the scope, with cover and any handover handled under the proposal.
You can start with a platform you already use. Each guide explains where it fits, the services around it and the next useful conversation with Kritical.
Workplace, identity, cloud and business applications, connected to a clear implementation or support requirement.
Device selection, deployment and lifecycle planning for Apple in the workplace.
Apple device management, enrolment and administration, with the product and delivery scope agreed together.
CrowdStrike Falcon endpoint protection and Falcon Complete MDR, scoped with clear coverage, onboarding, operating ownership and escalation.
Backup and recovery planning that connects protected workloads, restoration tests and operating responsibilities.
Equipment specification and purchasing discussions covering configuration, availability and deployment requirements.
Storefront structure, maintainable themes and the Business Central processes behind catalogue and order flow.
Website and business-process planning, with Wix delivery suitability established before a project is proposed.
Send a short description of what is failing, slowing you down or coming up for renewal. We will point you to the right service and, where useful, a scoped price.
No. If you know the requirement, bring it. If you do not, start with the problem or the renewal notice and we will help define the rest.
Tell us what you want to achieve, what you have today and when it matters.
