Apple Business Manager (ABM) is Apple's zero-touch deployment platform for business — and it is the operational foundation every Australian organisation with more than a handful of Apple devices needs to be running. Without ABM, every new Mac, iPhone, and iPad requires manual setup by an IT team. With ABM, devices enrol automatically, receive the correct configuration the moment they are switched on, and are ready to work — without anyone
touching them.

Kritical ABM includes:

• Apple Business Manager account creation and Apple verification
• Device Enrolment Programme (DEP) configuration for all Apple hardware
• Volume Purchase Programme (VPP) setup for app licensing and management
• Automated Device Enrolment (ADE) configuration
• Integration with Microsoft Intune or Jamf MDM platform
• App deployment, licensing, and automated update management
• Supervised mode configuration for corporate-owned devices
• Apple ID federation with Microsoft Entra ID for single sign-on

Every Mac that is not correctly enrolled, configured, and monitored is an unmanaged endpoint — invisible to your security tools, outside your compliance policies, and potentially holding sensitive business data with no encryption enforced and no remote wipe capability. Kritical deploys Mac fleets for Australian businesses with a zero-touch methodology — meaning devices arrive at your team already configured, secured, and ready to use.

Kritical Mac Deployment Includes:

• Zero-touch deployment via Apple Business Manager and MDM
• macOS security baseline — FileVault encryption, Gatekeeper, System Integrity Protection
• Full Microsoft 365 suite configuration on macOS — Outlook, Teams, OneDrive, SharePoint
• CrowdStrike Falcon agent deployment on every macOS endpoint
• Software deployment, patch management, and update policies
• Local administrator controls and privilege management
• Asset tracking and lifecycle management via Microsoft Dynamics365
• Ongoing Mac support and helpdesk as part of Managed IT

iPhones and iPads in a business environment are simultaneously productivity tools, communication devices, and data repositories. In a construction environment, they are also on site, in vehicles, at client
meetings, and — occasionally — lost or stolen. Without mobile device management, your business data leaves with them. With Kritical MDM, you control what is on the device, what it can access, and what happens to the data if the device disappears.

Kritical Apple Mobile MDM Includes:

• Automated Device Enrolment via Apple Business Manager
• Microsoft Intune MDM policy configuration for iOS and iPadOS
• Corporate email, calendar, and contacts via Microsoft Exchange
• Conditional access — only enrolled, compliant devices access company data
• App deployment, management, and restriction policies
• Remote lock and remote wipe capability — activated in minutes
• Personal versus corporate data separation on BYOD devices
• Construction-specific iPad setup — Teams, SharePoint, project document access
• Passcode, biometric authentication, and encryption policy enforcement

For organisations with larger or more complex Apple fleets, Jamf is the gold standard for Apple device management — purpose-built for macOS, iOS, and iPadOS in a way that delivers deeper Apple-native control than generic MDM platforms. Kritical deploys and manages Jamf Pro and Jamf Now for Australian businesses that need Apple device management handled with precision and scale.

Kritical Jamf Services Include:

• Jamf Pro or Jamf Now deployment and full configuration
• Policy and profile creation for macOS, iOS, and iPadOS
• Automated software deployment and patch management
• Jamf Connect — macOS identity management integrated with Microsoft Entra ID
• Jamf Protect — threat detection and endpoint security for macOS
• CrowdStrike Falcon integration for layered macOS endpoint protection
• Compliance and security posture reporting
• Ongoing Jamf administration and engineering support

The most common technology environment in Australian business today is not all-Microsoft or all-Apple — it is both. Mac users who need full Microsoft 365 functionality. iPhones accessing Exchange email and SharePoint project files. iPads on Microsoft Teams for site communications. Kritical specialises in making Apple devices work seamlessly inside Microsoft 365 environments — so your team never has to choose between the device they prefer and the systems your organisation runs on.

Kritical Apple-Microsoft Integration Includes

• Full Microsoft 365 suite on macOS and iOS — Outlook, Teams, OneDrive, Word, Excel, PowerPoint
• Microsoft Entra ID integration with Apple Business Manager for unified single sign-on
• Conditional access policies spanning both Windows and Apple devices simultaneously
• Unified endpoint management — Windows via Intune, Apple via Jamf or Intune, one compliance view
• CrowdStrike Falcon deployed consistently across Windows and macOS endpoints
• Single Kritical support contact for all Windows and Apple environment issues

Apple devices have a strong security reputation — but default macOS and iOS configurations are not hardened for business use. FileVault may not be enabled. The firewall may be off. Applications may be installed without approval. And without MDM, none of this is visible to your IT team. Kritical applies Australian security framework standards — Essential Eight, ISO 27001, and CIS Benchmarks for macOS — to every Apple deployment, ensuring your Apple fleet is never the weak link in a compliance audit.

Apple Security Hardening Includes:

• FileVault full-disk encryption enforcement across all Macs
• macOS firewall and System Integrity Protection configuration
• Application control and Gatekeeper policy enforcement
• CrowdStrike Falcon on macOS for AI-native endpoint detection and response
• iOS and iPadOS passcode, biometrics, and encryption policy enforcement
• Lost device and remote wipe policy configuration and testing
• Essential Eight and ISO 27001 alignment for Apple endpoints
• Security baseline compliance reporting — audit-ready documentation