Advanced Defend
Self-managed antivirus and threat-blocking on covered devices. You watch the console; CrowdStrike supplies the engine.
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Kritical
Kritical Protect: real people watching your devices, backed by CrowdStrike Falcon Complete.
Antivirus tells you a file looked suspicious after the fact. Kritical Protect with Falcon Complete puts a CrowdStrike team on your devices around the clock that investigates and responds under the contracted service scope. Choose your coverage, get a proposal, and know exactly who is responsible for what before you sign anything.
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CrowdStrike Managed Detection & Response
Endpoint protection sized to how you work.
Kritical Protect gives people and organisations capable endpoint protection backed by CrowdStrike Falcon Complete, without asking them to build a security operations team of their own.
Complete
Managed detection and response for covered endpoints under the contracted Falcon Complete service scope and response policy.
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Complete Fully Managed
Everything in Complete, plus Kritical coordinating the CrowdStrike relationship under the agreed service scope.
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Every figure above is quoted at the time you ask; nothing here is a published price list.
The gap between “we have antivirus” and “we're protected”.
If endpoint alerts depend on someone in your organisation noticing and acting, the response path may be unclear outside ordinary working hours. Under the contracted Falcon Complete service, CrowdStrike provides managed detection and response for covered endpoints according to the agreed service scope and response policy.
Three options, from self-managed to fully managed.
Nothing is sold between self-managed protection and fully managed detection and response. Choose the option that matches how much security operations work you want to keep in-house.
- Advanced Defend Self-managed endpoint protection from CrowdStrike for the covered endpoints in the agreed scope. Your team monitors the console and decides what to do next. Quoted on request.
- Complete Full managed detection and response (CrowdStrike Falcon Complete). A CrowdStrike-operated team monitors each covered device under the contracted service scope and responds when something looks wrong, so you are not staffing a security operations centre yourself. Current product pricing stays in the Shop.
- Complete Fully Managed Everything in Complete, plus an agreed Kritical contact and escalation route for coverage and renewal. Product pricing stays in the Shop and Kritical's management service is quoted separately.
Who this is for.
Serious protection, sized to the way you work.
Individuals and micro-businesses
Start with the devices, accounts and work you cannot afford to lose. We turn that into a practical proposal, not a security programme you have to design yourself.
Small-to-medium businesses and operations teams
Get a plain-English view of coverage, responsibilities, timing and cost, while your technical team keeps the detail it needs to assess the change.
Anyone with a security renewal coming up
Put your current arrangement beside a proposed managed service so price, inclusions, exclusions and accountability can be compared side by side.
Who's responsible for what, in writing before you sign.
CrowdStrike operates the Falcon Complete platform and the response service itself. Kritical is not the security operations provider — we help you choose the right coverage, coordinate onboarding and define the Kritical contact and escalation route for the work you engage us to deliver.
- CrowdStrike Provides the managed monitoring, investigation and response capability behind Falcon Complete.
- Kritical Helps you choose the coverage, prepares the quote, coordinates onboarding and deployment, and gives your team a clear path for questions and escalation.
- Your organisation Provides authorised access, accurate environment information, the right contacts, and the decisions or remediation that stay on your side.
We're not going to invent a case study.
We do not have a published Falcon Complete outcome figure or response-time statistic to show you here, and we will not make one up to sound impressive. Instead, the coverage, price, onboarding plan and every responsibility go into one written proposal before you commit — so you decide on facts.
Renewing an existing endpoint contract? Same rules apply.
If you already run CrowdStrike, another endpoint product, or a managed security service and your renewal is coming up, Kritical quotes a like-for-like replacement against your actual incumbent — the same devices, the same term, the same response commitments. If your current arrangement is already fair for the coverage it provides, we say so.
What we need from you to get a proposal moving.
Send your current product or arrangement, an approximate device count, locations and operating systems, your renewal date or term, and a decision-maker contact. We confirm the comparison scope and expected timing after reviewing that information.
Environment
Workstations, servers, operating systems, locations and any known compatibility constraints.
Current arrangement
Existing product or provider, device quantity, contract end date, current scope and any service concerns.
Onboarding is a defined piece of work.
Before work begins, you will know the steps, timing, preparation required and help you are getting.
- Readiness Confirm supported systems, administrative access, existing controls and who is authorised to approve the rollout.
- Deployment Agree the installation method, pilot group, rollout sequence and validation evidence.
- Acceptance Check the agreed coverage, contacts and escalation route before handover to business-as-usual.
The ongoing service is more than an agent on a device.
Your service plan makes it easy to see which endpoints are protected, who responds and how reporting works after deployment.
Coverage
Know which devices are protected, what is excluded, and how to add or remove coverage.
Response and escalation
Know how investigation and response move between CrowdStrike, Kritical and your own contacts.
Changing protection without creating a new problem.
Migrating endpoint security wrong is worse than not migrating at all. We assess compatibility, legacy agents and fallback before any migration is confirmed in the proposal, and your existing service stays in place until that plan is agreed in writing.
Explore the technology behind the service.
Use the vendor guide to understand Falcon Complete. Kritical will help you work out what it means for your devices, existing protection and next renewal decision.
Explore the technology behind the service.
Explore the relevant technologies.
Know when endpoint responsibility becomes a performance question.
Endpoint protection has a defined service boundary. When the observed problem is a slow device, application or response path, preserve that boundary and investigate the underlying performance evidence separately.
Know when endpoint responsibility becomes a performance question.
- Separate service responsibilitiesSee which endpoint, response and customer responsibilities belong in the contracted service conversation.
- Investigate slow endpoints and applicationsMove to performance evidence when the symptom is latency, resource pressure or an unstable workload rather than an endpoint alert.
Questions before you enquire
Who is Kritical Protect for?
Kritical Protect can suit individuals, sole traders and micro-businesses as well as small-to-medium organisations and operations teams. We will help you choose coverage that fits the devices and work you need to protect.
What does CrowdStrike do and what does Kritical do?
CrowdStrike operates the Falcon Complete managed detection and response platform. Kritical helps you choose the coverage, plans onboarding and deployment, and gives your team a clear path for questions and escalation.
What information do you need for a proposal?
Your current product or provider, endpoint count, environment and operating systems, users or locations, renewal or contract date, and a useful decision-maker or technical contact.
Is onboarding and deployment included?
Yes, where specified in the agreed scope. We can include preparation, rollout and validation, with responsibilities and any separately priced work made clear before you proceed.
Can Kritical migrate our existing endpoint protection?
We assess whether migration is suitable for your operating systems, existing agents, access model and change window. Any migration work is confirmed in the proposal.
Will Falcon Complete always cost less than our renewal?
No — and we do not try to win your renewal on price alone. We quote a like-for-like replacement against your actual incumbent: the same devices, the same term, the same response commitments. If your current arrangement is already fair for that coverage, we say so instead of manufacturing a discount.
What does “managed detection and response” mean in plain terms?
Under the contracted Falcon Complete service, CrowdStrike operates managed detection and response for covered endpoints. The included monitoring, investigation and response actions depend on the agreed service scope and response policy.
What happens after deployment?
You get the agreed monitoring and response service, escalation contacts, reporting or reviews, and the records your team needs to understand the arrangement.
Related services
CrowdStrike
Kritical helps organisations compare, source and deploy CrowdStrike Falcon endpoint protection and Falcon Complete managed detection and response.
Cybersecurity
Kritical assesses configuration, prioritises remediation and implements agreed security improvements across identity, endpoints, networks and infrastructure.
Managed IT
When something stops working, your team should know exactly where to turn and roughly when it'll be fixed.
Renewals
A renewal is a commitment to another term, and the easiest moment to check whether it still fits.
Let’s define the next step.
Tell us what you want to achieve, what you have today and when it matters.