Someone re-keys the same order or invoice by hand
A sale, a purchase or a stock change happens in one system and has to be manually copied into another.
Business IT
Stop re-typing the same information between systems.
When finance, sales and commerce run on applications that don't talk to each other, someone on your team is manually reconciling numbers that should already match. Kritical connects the systems, gives each one a clear job, and builds in a practical way to handle the exceptions.
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This is for you if one of these sounds familiar.
Start with one real transaction, not a whole-of-business redesign.
Nobody agrees which system holds the correct number
Business Central, Dynamics 365 Sales and Shopify all claim to be right about the same customer or product record.
A past integration attempt half-works
It handles the happy path but silently fails on discounts, refunds, partial fulfilment or repeated updates.
Here's what you get.
Clear ownership, tested exceptions, and a delivery plan you can follow.
- A process traced end to end We follow one real transaction through the people, records and manual steps involved before proposing any technical change.
- A named system of record for every field Business Central for finance and operations, Dynamics 365 Sales for customer relationships, Shopify for commerce — each with a defined job.
- Exception handling designed up front, not discovered in production Incomplete data, unavailable systems and failed updates get a defined response, with reconciliation checks that catch what didn't arrive.
- A first engagement scoped to the highest-value workflow A process map, agreed requirements and an implementation sequence.
Why Kritical, specifically.
We built our own Shopify-to-Business Central connector
That engineering work informs how we scope data mapping, exception handling, reconciliation, monitoring, representative transaction tests and handover.
We price the integration work, not just the platforms
Your quote covers mappings, testing and exception handling.
Continuity planned around your account
We aim to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it. Your proposal sets out the contact model, cover and handover arrangements that apply.
How this is priced.
Cost depends on data quality, customisation, transaction rules and the number of systems involved — there is no generic connector price that fits every business. Your quote separates the process mapping, data preparation, integration build, testing and handover, so you can see exactly where the cost sits and decide what to do first.
What happens after you get in touch.
Bring us a description of the process, the applications involved and an example of where work is repeated or delayed. We trace the transaction, agree the system of record for each piece of data, and return a written plan and price. An agreed first phase can deliver the highest-value integration and a reconciliation check your team can run without us.
What happens after you get in touch.
Explore the relevant technologies.
- Google CloudWorkload and integration planning, with platform skills and delivery fit confirmed before implementation is agreed.
- ShopifyStorefront structure, maintainable themes and the Business Central processes behind catalogue and order flow.
- Wix StudioWebsite and business-process planning, with Wix delivery suitability established before a project is proposed.
Questions before you enquire
Do we need to replace our existing software?
Not necessarily. We examine the process, current applications and available interfaces first — a configuration change or targeted integration may address the requirement.
Can you remove all manual work?
The scope identifies which steps can be automated and which still need human judgement or approval. Unusual transactions always need clear ownership.
What should we bring to the first discussion?
A description of the process, the applications involved and an example of where work is repeated or delayed. Sensitive records can be shared through an agreed channel afterwards.
Can you connect Shopify to Business Central specifically?
Yes — Kritical has built its own connector. See our Shopify-Business Central page for how each deployment is scoped and tested against the customer's environments.
How long does an integration project take?
It depends on your starting environment, data quality and the number of interfaces. You get a scoped timeline alongside the price.
Can you start with just a process map, before any build?
Yes. A process map and agreed requirements are a legitimate first engagement on their own — useful even if you decide later not to proceed with integration work.
Do you work with businesses that already use spreadsheets as the connection?
Yes — a spreadsheet workaround is a common and understandable starting point. We assess it as a real interface with real failure modes, not something to dismiss.
Related services
Business Central
If finance, purchasing or inventory work is split across Business Central, spreadsheets and a handful of other systems that don't talk to each other, Kritical turns that mess into one tested configuration — with clear data, clear integration and a clear handover so you know who owns what once it's live.
Dynamics 365 Sales
If pipeline stages mean different things to different people, customer records are duplicated, or managers can't see what's stalled, Kritical shapes Dynamics 365 Sales around one clear process so your team can see and progress the right work — instead of maintaining a CRM nobody trusts.
Power Platform
Give your team less repetitive work and a clearer view of the business.
Shopify–Business Central
Kritical has built a Shopify-to-Business Central connector for this work.
Information governance
Make sensitive information easier to find, share and protect.
Let’s define the next step.
Tell us what you want to achieve, what you have today and when it matters.