Someone spends hours a week chasing approvals
Emails, spreadsheets and follow-up calls for a process that should just notify the next person automatically.
Business IT
Turn one repeated task into an app, a flow, or a report your team trusts.
Give your team less repetitive work and a clearer view of the business. Kritical designs Power Platform apps, automations and Power BI reporting that reduce manual effort and make the next decision easier to see — and stay maintainable after we leave.
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What Power Platform is.
Microsoft describes Power Platform as a suite combining app development, workflow automation, business intelligence and AI agents on a shared data foundation. Kritical evaluates the required data ownership, permissions, approvals, exception handling and recovery before proposing a specific application, flow, report or agent.
This is for you if one of these sounds familiar.
Start with one task worth improving, not a platform-wide programme.
The same information gets typed into two systems
A manual step between two applications that a Power Automate flow or connector could handle safely.
You need a report, not another spreadsheet
Where orders are held up, which work needs attention, or how performance is changing — and nobody trusts the current numbers.
Here's what you get.
Only the components the task needs — not custom work by default.
- The simplest component that does the job A Power App, a Power Automate flow, a Dataverse record, a Power BI report or an existing connector — compared against the task before we build anything custom.
- Clear ownership from day one Who owns the data, who can use the solution, and which licences or capacity the components require.
- Failures that are visible and recoverable A defined response when a connection fails, an approval expires, or an update arrives twice — with notifications, not silence.
- A connection that survives a staff change Credentials and connections owned clearly, including what happens when the person who set it up leaves.
Why Kritical, specifically.
We explain Copilot Studio in plain words
What an agent can do with your data, and where a person still needs to check the result.
Continuity planned around your account
We aim to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it. Your proposal sets out the contact model, cover and handover arrangements that apply.
We price the build, not just the licence tier
Your quote separates Power Platform licensing from the design, build and testing work around it.
How this is priced.
Cost depends on the components used, the number of connections, data preparation and how much custom work is needed. We start with a focused build against one task, which can be checked against source records before you agree to extend it. Licensing, data preparation and ongoing ownership are confirmed in the scope before work starts.
What happens after you get in touch.
Bring us one repeated task or one reporting question. We map the current steps, systems and exceptions, then recommend the simplest maintainable way to improve it. An agreed first phase can deliver a working first release with the access, documentation and support path your team needs to keep it running.
What happens after you get in touch.
Explore the relevant technologies.
Questions before you enquire
Can we automate a process across several applications?
Often, but the available interfaces, permissions and licensing need to be checked first. We confirm each required action before committing to the workflow.
Will it run using an employee's personal connection?
Connection ownership is a design decision. We agree an appropriate operating arrangement and document dependencies so the process isn't left dependent on an unexplained personal account.
Can you review an existing app or flow?
Yes. A scoped review can examine its operation, access, dependencies and failure handling, then identify the work required to improve or maintain it.
Can you help with Power BI reporting specifically?
Yes. Start with the decision you need to make and where the information lives — we scope data preparation, measures, access and a report your team can verify.
Do we need Copilot Studio to get value from this?
No. A first project can be a Power App, a flow or a report. Copilot Studio agents are scoped separately once the underlying data and process are ready.
Related services
Business systems
When finance, sales and commerce run on applications that don't talk to each other, someone on your team is manually reconciling numbers that should already match.
AI & automation
Start with work that wastes time or creates avoidable rekeying.
Business Central
If finance, purchasing or inventory work is split across Business Central, spreadsheets and a handful of other systems that don't talk to each other, Kritical turns that mess into one tested configuration — with clear data, clear integration and a clear handover so you know who owns what once it's live.
Microsoft 365
When licences, accounts, email, shared files and devices are difficult to administer together, Kritical brings them into one coherent environment — configured and checked against agreed requirements, with ongoing administration scoped separately as your business changes.
Let’s define the next step.
Tell us what you want to achieve, what you have today and when it matters.