Business Central
Map finance and operations, prepare data and connect Shopify or other systems.
Microsoft business applications
Choose the one Dynamics 365 app that fixes the process.
Dynamics 365 is a family of separate applications under one brand, including Sales, Customer Service, Field Service, Project Operations, Finance, Supply Chain Management and Commerce. Buying the wrong one, or buying more of the suite than the process needs, is an expensive mistake. Kritical starts with the process that is breaking down, scopes the smallest application and integration boundary that fixes it, and puts a price on the work in writing.
On this page
Choose where to start.
Jump to the part that matches the problem or decision in front of you.
Use the arrows or scroll to see every card.
Find the app by the problem, not the product name.
Read the situations below and start with the one closest to your business. The right route depends on who does the work, which records they rely on, and where financial or operational ownership sits.
Find the app by the problem, not the product name.
- SalesPipeline stages, customer records and handover from opportunity to delivery do not match how your team sells.
- Customer ServiceCases, channels, service levels and escalation do not give your service team one workable process.
- Field ServiceWork orders, scheduling, technicians, parts and billing live in different systems and do not reconcile.
- Project OperationsProject sales, resourcing, time, cost and invoicing tell three different stories about the same job.
- FinanceEnterprise financial control, dimensions, intercompany or budgeting need more than your current platform gives you.
- Supply Chain ManagementProcurement, inventory, warehouse, manufacturing or transport decisions have no single governed operating model.
- CommerceRetail or omnichannel product, price, customer and fulfilment decisions need one connected platform, not three.
Check Business Central first if you are growing, not enterprise.
Business Central brings finance, sales, purchasing, inventory, projects and service into one system built for small and midsize business. Growing organisations can compare it with Finance and Supply Chain Management against their operating model, scale, dependencies and implementation requirements before choosing a path.
What Microsoft says the family is for, and what it does not decide.
Microsoft frames Dynamics 365 as one connected family of business applications spanning sales, service, finance, supply chain and operations, increasingly built around AI agents that act on your records instead of just displaying them. That is a useful map of what exists. It does not tell you which application your business needs, how much of the suite to adopt, or what data and integration work sits underneath the licence — that is the discovery Kritical runs with you before any module is chosen.
Connect the chosen app to Microsoft 365, Power Platform and Azure without over-building.
Dynamics applications commonly depend on Entra ID, Dataverse, Power Apps, Power Automate, Power BI, Teams, SharePoint, Copilot Studio or Azure integration services. We establish identity, environment, data and integration ownership first, so the application is never made responsible for work that belongs somewhere else.
- Power Platform Extend the chosen app with governed apps, automation and reporting. Learn more
- Application integration Define interfaces, retries, reconciliation and who owns each record. Learn more
What the proposal needs to make explicit.
Continuity planned around your account
We aim to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it. Your proposal sets out the contact model, cover and handover arrangements that apply.
A written quote
Send the process and the systems involved. We confirm the next step and expected timing after reviewing the information supplied.
We price the work, not just the licence
A Dynamics 365 subscription is not an implementation. We scope and price the discovery, data, integration and delivery work itself before you commit to a module.
Copilot and Dataverse explained in plain English
You get a decision you can evaluate against your process.
What happens after you send us the process.
First call
We walk through the process, the records involved and the systems already in place — no product pitch before we understand the problem.
The agreed first phase
A scoped discovery produces a process map, a proposed application and integration boundary, and a written price for the next stage.
See Microsoft's current Dynamics 365 overview.
Microsoft's product pages are a useful feature map. A Kritical engagement turns the relevant part of it into a bounded decision and delivery plan.
Microsoft Dynamics 365 overview (opens in a new tab)
Review the current product family, then start with the process you need to fix.
Questions before you enquire
Do we need every Dynamics 365 product?
No. Start with the process and the records it depends on. Discovery identifies the smallest application and integration boundary that fixes it.
Is Business Central part of this decision?
Yes. Business Central is the dedicated small and midsize business ERP route. Finance and Supply Chain Management suit a different scale of organisation, and we compare them before you choose.
Why is there no price on this page?
Because no two Dynamics 365 implementations cost the same — the process, data and integrations decide that. Send us the process and you get a written, scoped quote.
Can Kritical coordinate other specialists?
Yes. Where a product or programme needs a specialist outside our delivery scope, the quote names that role and keeps ownership and handover visible.
What do we need to send to get a quote?
The process that is breaking down, the systems currently involved, your approximate user count, and a contact who can explain how the work happens today.
Related services
Business Central
If finance, purchasing or inventory work is split across Business Central, spreadsheets and a handful of other systems that don't talk to each other, Kritical turns that mess into one tested configuration — with clear data, clear integration and a clear handover so you know who owns what once it's live.
Dynamics 365 Sales
If pipeline stages mean different things to different people, customer records are duplicated, or managers can't see what's stalled, Kritical shapes Dynamics 365 Sales around one clear process so your team can see and progress the right work — instead of maintaining a CRM nobody trusts.
Power Platform
Give your team less repetitive work and a clearer view of the business.
Business systems
When finance, sales and commerce run on applications that don't talk to each other, someone on your team is manually reconciling numbers that should already match.
Let’s define the next step.
Tell us what you want to achieve, what you have today and when it matters.