The last stop for hard problems
We act as the final technical escalation point, work the problem with your team, then hand back with notes they can use next time.
Business IT
Add the expertise your team is missing, keep the people who know your business.
You don't need to replace your IT team or your existing provider to get a migration finished, a specialist platform fixed, or a backlog cleared. Kritical works alongside them, on an agreed, explicit slice of the work, with the boundaries written down before we start.
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This is for you if one of these sounds familiar.
Co-managed IT is a defined slice of work, not a takeover.
You have an internal IT person who's stretched thin
Good at the day-to-day, but a migration or a specialist platform is outside what one person can safely carry alone.
Your current provider can't reach the depth you need
Fine for helpdesk tickets, but a specific technical problem has been sitting unresolved for months.
A backlog is blocking improvement work
Nobody has the spare capacity to get to it, so it stays a known problem instead of becoming a solved one.
Here's what you get.
A written division of responsibility, agreed before work starts — not assumed.
Kritical
Deliver the agreed work, explain findings in plain language, record every change and raise decisions or risks that need your attention.
Your team
Keep business ownership, approve access and changes, set priorities, and provide the operating context the work depends on.
Agreed together
The request path, escalation points, working records, review rhythm and a completion record your team can check.
Why Kritical, specifically.
Continuity planned around your account
We aim to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it. Your proposal sets out the contact model, cover and handover arrangements that apply.
A like-for-like quote
Tell us the gap and the current arrangement; we'll price the defined work.
We price the work, not a headcount replacement
Co-managed IT is scoped against the actual technical gap.
Final escalation support for your IT team.
Your team knows your business. When a problem is bigger than they should have to carry alone, we can be the next call, on arrangements agreed in writing.
Your team stays in front
Your people keep the relationship with the business. We stay behind them, on boundaries agreed in writing.
Changing provider with your team in charge
If you are moving provider, we help plan the handover, documentation, access transfer and parallel running, so your team stays in control.
Estates with server rooms or data centres
We can take the escalation role for the platforms in your data centre as well as the desktop and cloud side.
How this is priced.
A short engagement can address a specific issue or deliver an assessment at a fixed price agreed before work starts. Continuing assistance for an agreed area of operations is quoted as capacity and availability, with reporting and charges made explicit up front. Send us the platform and the blocker; after review, we confirm the information needed for a scoped price and its expected timing.
What happens after you get in touch.
First, we identify the actual gap: the platform, the outcome you need, and what's currently blocking it. Then we agree the responsibility split with your team and your existing provider, in writing, before any access is granted. An agreed first phase can deliver the defined work and a documented handover — your team keeps the knowledge.
Get a co-managed IT quote
See the scoped price before you commit to anything.
Explore the relevant technologies.
Use these guides to see which technologies can help with the job in front of you.
SolarWinds
Monitoring and observability shaped around the systems your team runs and the alerts they need to act on.
Questions before you enquire
Do we have to replace our current provider?
No. Kritical can work on a defined responsibility alongside another provider. Access, escalation and boundaries between suppliers are agreed by everyone involved before work starts.
Can our internal team keep administrator access?
Yes. Access is designed around the work and your security requirements — bringing in assistance doesn't require handing over all operational control.
Can you help with a single difficult project?
Yes. Tell us the platform, the intended outcome and the current blocker, and we'll scope specialist assistance around exactly that.
How is this priced differently from managed IT?
Co-managed IT prices a defined technical gap or a bounded ongoing area of work — it isn't a per-seat replacement for your whole IT function.
Will you talk directly to our existing provider?
Yes, when that's the agreed path. We'll work out escalation and handoff points with them directly so nothing falls between two suppliers.
Can co-managed IT cover a security or compliance gap specifically?
Yes. Tell us the framework or concern — endpoint protection, backup, identity or something else — and we'll scope the specific gap alongside whatever your existing team or provider already covers.
What if the scope changes halfway through?
We agree a change process up front, so a bigger piece of work gets a revised quote rather than silently expanding the original engagement without you knowing about it.
Is co-managed IT suitable for a very small internal team?
Yes — a single internal IT person facing a specialist platform gap is exactly the situation co-managed IT is built to address.
Let’s define the next step.
Tell us what you want to achieve, what you have today and when it matters.