Support requests go to whoever happens to be free
No clear escalation path, no consistent record of what was done last time the same problem came up.
Business IT
Give everyday IT a clear owner.
When something stops working, your team should know exactly where to turn and roughly when it'll be fixed. Kritical organises managed IT around the people, devices and applications your business depends on, with the coverage and escalation agreed before you sign anything.
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This is for you if one of these sounds familiar.
Managed IT fits differently depending on where you're starting from.
Staff changes create IT chaos every time
New starters wait days for access; leavers keep active accounts for weeks because nobody owns the checklist.
Recurring problems keep getting patched, not fixed
The same fault comes back every few months because nobody's had the mandate to address the actual cause.
Here's what you get.
Managed IT starts with understanding what you already have, not a generic template.
- A documented starting position We review what's already managed, what needs investigation, and which issues need attention first — before anything is priced.
- A clear route to help Agreed support hours, escalation and supplier responsibilities for every specialist system, so your people know exactly where to turn.
- Repeatable staff-change handling Defined steps for joiners, movers and leavers, with approval from the right business owner and a shared checklist.
- Recurring faults turned into planned work Ageing equipment, configuration gaps and licence issues get prioritised against actual business value, not left as background noise.
Why Kritical, specifically.
Continuity planned around your account
We aim to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it. Your proposal sets out the contact model, cover and handover arrangements that apply.
A like-for-like quote
Send your current agreement and we'll tell you honestly what's comparable, what's missing, and what it should cost.
We separate the price from the licence
Microsoft 365, security and backup licensing are quoted separately from the management work around them, so you can see what you're paying for.
How this is priced.
Managed IT is quoted against the users, devices and systems in scope. Product and subscription prices stay in the Shop; onboarding, support and other service work are shown separately in the written quote. Anything beyond the agreed scope is quoted before it is done, not billed after the fact.
Changing provider without disruption.
Switching managed provider should not mean a bad week for your staff. We plan the move so the business keeps working while the responsibility changes hands.
A planned handover
A dated plan agreed with your outgoing provider, so nobody is guessing on the day.
Documentation first
We plan for systems, networks, licences and supplier contacts to be written down and checked before anything moves.
Access and credential transfer
Admin accounts, keys and supplier logins change hands in a controlled order, and we plan to retire the old ones once the new ones are proven.
Parallel running where it suits
Where it suits, old and new arrangements run side by side until your team is confident, and the old one is typically switched off after that.
Done before
Our director led a zero-disruption provider transition for a 14-member health alliance and prepared the site for multi-year managed services.
Server rooms and data centres included
If part of your estate lives in a server room or data centre, we include it in the handover plan.
What happens after you get in touch.
We start with a short review of your current environment — what's managed, what isn't, and what's urgent. You get a written service plan showing coverage, escalation and price, split from any project work needed to get the environment into a manageable state first. An agreed first phase can focus on documentation and the highest-risk gaps, so you're not paying for a service before it's protecting you.
What happens after you get in touch.
Explore the relevant technologies.
Use these guides to see which technologies can help with the job in front of you.
- JamfApple device management, enrolment and administration, with the product and delivery scope agreed together.
- VeeamBackup and recovery planning that connects protected workloads, restoration tests and operating responsibilities.
- DNSFilterDNS filtering that blocks malicious and unwanted sites on devices in the office and away from it, with rules and exceptions agreed up front.
Questions before you enquire
Is support unlimited under a managed agreement?
No agreement is unlimited by default. We define included work, coverage and any exclusions clearly, rather than assuming every project or out-of-hours request is covered.
Does managed IT include cybersecurity?
Security needs its own clear scope. We identify which controls are included in your managed plan and which are quoted separately, including whether endpoint protection belongs in it.
What happens if we change provider later?
Handover terms are part of the agreement from day one — account ownership, documentation and access transfer are understood before you sign, not negotiated on the way out.
Can you take over from an MSP that's underperforming?
Yes. Send us your current agreement and a description of what's going wrong, and we'll give you a like-for-like comparison.
Do you support businesses outside Geelong?
Yes, remotely as standard, with onsite visits scoped and priced where the work needs a person in the room.
Can you manage a mix of Windows and Apple devices?
Yes. We scope device management around the actual mix in your business, including Apple devices managed through Jamf, rather than assuming a single-platform environment.
Related services
Business IT
When computers, email, access, security and business software need attention at the same time, Kritical works out what to fix first, what to manage ongoing, and what it will cost — in writing, before you commit to anything.
Microsoft 365
When licences, accounts, email, shared files and devices are difficult to administer together, Kritical brings them into one coherent environment — configured and checked against agreed requirements, with ongoing administration scoped separately as your business changes.
Workplace setup
When device setup, accounts, applications and access are handled differently each time, people lose hours before they can work.
Cybersecurity
Kritical assesses configuration, prioritises remediation and implements agreed security improvements across identity, endpoints, networks and infrastructure.
Managed backup
A backup job that completes overnight tells you nothing about how long a real restore takes, or how much work you would lose along the way.
Backup & recovery
Kritical assesses backup and disaster-recovery arrangements against the systems your organisation needs to restore.
Technology leadership
Not every organisation needs a full-time chief information or technology officer, but every organisation needs someone accountable for technology decisions.
Let’s define the next step.
Tell us what you want to achieve, what you have today and when it matters.