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Technology guide
Understand Microsoft 365 before you buy another licence.
Microsoft frames its Business Premium tier as one connected answer to productivity and security for small and mid-sized organisations, in a single subscription rather than a stack of separate purchases. Kritical helps you work out whether that framing matches your actual environment, then delivers the licensing, setup and ongoing administration around it.
On this page
Choose where to start.
Jump to the part that matches the problem or decision in front of you.
Use the arrows or scroll to see every card.
What Microsoft says this product is.
Microsoft describes Business Premium as a complete productivity and security solution built for organisations up to roughly 300 users: connected collaboration through Teams, secure access to apps and data, protection against phishing, ransomware and data loss, and device management across Windows, Mac, iOS and Android, administered from one place. It is the tier Microsoft positions as covering both ends of the problem — getting work done, and keeping it safe — in one licence.
Ask what the licence price leaves out.
A Microsoft 365 licence price may leave setup, migration and ongoing administration unpriced. Before you commit, Kritical identifies what is already configured, what still needs work and which ongoing tasks belong in the proposal.
- We price the work, not just the licence You get a scoped price for setup, migration and administration before you commit — not a licence quote followed by a silent implementation bill.
- One accountable Microsoft 365 plan Your proposal names the licensing, implementation and administration responsibilities, including the contact and handover arrangements for the service you choose.
- Plain-English explanations of Copilot and licensing tiers You get a straight answer about which tier includes the security controls you need, before you pay for a feature you already had.
Who this page is for.
Three situations bring people to this page.
Choosing a Microsoft 365 tier for the first time
You need Basic, Standard or Premium explained in terms of what your team does.
A tenant that has grown without clear administration
Licences were added as the business grew, but configuration, sharing settings and device policy no longer have a clear owner.
A renewal or licence review is due
You want to know whether your current tier and quantity still match how the business works.
Keep licensing, implementation and ownership clear.
Your proposal separates the subscription from the delivery work. We agree tenant access, data ownership, how the result will be checked and the handover your team needs. Any ongoing administration is scoped explicitly, so it is clear who handles changes after the project.
What happens after you ask about Microsoft 365.
A licensing question does not need to turn into a project before you understand it.
See licence and delivery costs separately
Licensing, setup and administration priced separately, so you can see exactly what each part costs.
Start with the Microsoft 365 change you approved
The agreed lead or delivery group checks the change against the proposal. The contact model, cover and handover arrangements depend on the scope and service level you choose.
Bring the systems and the problem.
Tell us which Microsoft services you use, the main issue or planned change, approximate user numbers and your deadline. If a renewal is involved, include the product, quantity and term. We can establish the technical detail together, then confirm the expected timing for a licensing answer. There is no fixed price for the setup and administration work itself — it depends on user numbers, current configuration and what needs fixing, and we will quote it.
Buy the licence directly
If you already know the tier you need, buy it from the shop and scope any setup work separately.
Find the service for your requirement.
Open the relevant service for the scope, delivery approach and next step.
Find the service for your requirement.
- Microsoft servicesWhen Microsoft 365, identity, Azure and business applications have become disconnected purchasing decisions, Kritical can connect the agreed parts into one environment and explain what belongs where before you buy anything else.
- Microsoft 365When licences, accounts, email, shared files and devices are difficult to administer together, Kritical brings them into one coherent environment — configured and checked against agreed requirements, with ongoing administration scoped separately as your business changes.
- Business CentralIf finance, purchasing or inventory work is split across Business Central, spreadsheets and a handful of other systems that don't talk to each other, Kritical turns that mess into one tested configuration — with clear data, clear integration and a clear handover so you know who owns what once it's live.
- Dynamics 365 SalesIf pipeline stages mean different things to different people, customer records are duplicated, or managers can't see what's stalled, Kritical shapes Dynamics 365 Sales around one clear process so your team can see and progress the right work — instead of maintaining a CRM nobody trusts.
- Power PlatformGive your team less repetitive work and a clearer view of the business.
- Azure & hybrid cloudKritical assesses and engineers Azure environments alongside the systems they connect to.
- Identity & accessWhen access is inconsistent, over-permissioned or difficult to recover, Kritical improves identity across Active Directory, Microsoft Entra ID and connected applications, so people and services get the access they need and nothing more than that.
- Information governanceMake sensitive information easier to find, share and protect.
- Windows & MicrosoftKritical works on Windows infrastructure and the services business applications depend on, including Active Directory, hybrid identity and platform migration.
- Software & subscriptionsQuantities, terms, eligibility and renewal responsibilities should be clear before you buy, not discovered at the next invoice.
Read more from Microsoft.
Use the vendor guide to understand the platform, then talk with Kritical about making it work in your environment.
Start from the work you are buying.
Business owners & operations
When computers, email, access, security and business software need attention at the same time, Kritical works out what to fix first, what to manage ongoing, and what it will cost — in writing, before you commit to anything.
IT leaders & delivery teams
When a hard problem crosses infrastructure, identity, applications, security and AI, Kritical aims to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it. The proposal sets out the contact model, cover and handover arrangements so ownership remains clear. We price the work in writing and hand over the agreed operating information.
Individuals, households, families & workplace buyers
Whether you are buying as an individual, for a household or family, or for a business, tell us what you need to buy, replace or renew. Kritical checks compatibility, licensing and deployment; current product pricing is shown in our online catalogue, while setup and unpublished combinations are confirmed in a written quote.
Questions before you enquire
Do we need Business Premium, or would a lower tier do?
That depends on the identity, device-management and security controls your business needs, not on which tier sounds the most complete. We check your requirement before recommending a change.
Can you fix a tenant that has grown without any management?
Yes. A scoped review identifies licensing, sharing, device and identity issues, then prioritises what to correct first based on risk and effort.
What should we send with an enquiry?
Tell us what you have today, what needs to change and when. Add the product, subscription or quote details if you need pricing. Never include passwords or confidential records.
Can we just buy the licence without any setup work?
Yes. Microsoft 365 licences are available directly through our shop. If you want the environment properly configured or migrated, that is scoped and quoted separately.
How is Copilot licensed, and do we already have access to it?
Business Premium includes Microsoft 365 Copilot Chat; Microsoft 365 Copilot, which works across your own files, email and meetings, is licensed separately. We check what you already have before recommending anything new.
Related services
Microsoft services
When Microsoft 365, identity, Azure and business applications have become disconnected purchasing decisions, Kritical can connect the agreed parts into one environment and explain what belongs where before you buy anything else.
Microsoft 365
When licences, accounts, email, shared files and devices are difficult to administer together, Kritical brings them into one coherent environment — configured and checked against agreed requirements, with ongoing administration scoped separately as your business changes.
Business Central
If finance, purchasing or inventory work is split across Business Central, spreadsheets and a handful of other systems that don't talk to each other, Kritical turns that mess into one tested configuration — with clear data, clear integration and a clear handover so you know who owns what once it's live.
Dynamics 365 Sales
If pipeline stages mean different things to different people, customer records are duplicated, or managers can't see what's stalled, Kritical shapes Dynamics 365 Sales around one clear process so your team can see and progress the right work — instead of maintaining a CRM nobody trusts.
Power Platform
Give your team less repetitive work and a clearer view of the business.
Azure & hybrid cloud
Kritical assesses and engineers Azure environments alongside the systems they connect to.
Identity & access
When access is inconsistent, over-permissioned or difficult to recover, Kritical improves identity across Active Directory, Microsoft Entra ID and connected applications, so people and services get the access they need and nothing more than that.
Information governance
Make sensitive information easier to find, share and protect.
Windows & Microsoft
Kritical works on Windows infrastructure and the services business applications depend on, including Active Directory, hybrid identity and platform migration.
Software & subscriptions
Quantities, terms, eligibility and renewal responsibilities should be clear before you buy, not discovered at the next invoice.
Technologies
Explore the platforms Kritical can help you select, deploy, connect and operate.
Let’s define the next step.
Tell us what you want to achieve, what you have today and when it matters.