Buying or renewing
Product, quantity, current supplier and renewal date, if there is one.
Kritical
Tell us what needs to work, and who we'll be dealing with.
A short description is enough to start. Tell us what you need, what is happening now and when it matters. We will review it, identify the appropriate contact route and confirm the next step and expected timing.
Urgent help
Something wrong right now?
Call 1300 274 655 and speak to an engineer. New and existing customers are both welcome to call.
- Under attack? Get help nowRansomware on the screen, a Microsoft 365 or Google account someone else is using, or activity you can't explain.Get urgent help
- Systems down or crawling?A server, network, Microsoft 365, website or business application that has stopped, or slowed until nobody can work.Get urgent help
- Lost data or backup failed?Files deleted or damaged, a server that won't come back, or a backup that failed or won't restore.Get urgent help
Start the conversation.
Use the form below, email sales@kritical.net or call 1300 274 655. Include your organisation and location if they affect the work.
Bring this, if you have it — it makes the first answer faster.
For a purchase, include the item and quantity. For support, describe the affected people and systems. For a project, include the intended result and timing. For a renewal, include the product, count and due date.
Something is broken or slow
What is affected, when it started, and the impact on your team. If it is urgent, start with Urgent help and call 1300 274 655.
A project or a change
The result you need and the timing it needs to happen by.
Who you'll be talking to.
Your enquiry is routed according to the request. For scoped work, the proposal sets out who coordinates it and the contact, cover and handover arrangements that apply.
What happens next.
We review your enquiry and come back with the right next step. Where work is needed, you will receive a clear scope and price before you commit to anything. There is no fixed price for a first conversation — what anything costs afterwards depends on the product, scope or hours involved, and where relevant we quote it.
Questions before you enquire
Should I send passwords or sensitive documents?
No. Keep the first enquiry to a description of the issue. We can agree an appropriate way to exchange project information when it is needed.
Is this an emergency support channel?
For something urgent, call 1300 274 655 or start from the Urgent help page, which covers a security attack, systems down or crawling, and lost data or a failed backup. Existing customers can also use the contact and escalation route agreed in their support agreement. This enquiry form is for new work and non-urgent requests.
How quickly will someone respond?
Enquiries are routed according to the request. We confirm the appropriate contact and expected response timing after reviewing the information supplied.