A server or application has stopped
Staff can't open the line-of-business application, a server isn't responding or a service won't start.
Urgent help: outage and performance
Systems down or crawling?
A server, network, Microsoft 365, website or business application that has stopped, or slowed until nobody can work. Call 1300 274 655 and speak to an engineer. We start with what is affected and what it is costing you, then work out where it breaks.
Call now
What to expect
Call now. If we can't answer straight away, an engineer calls back as soon as one is free. Emergency work is charged at our incident rate, confirmed with you before we start.
Can't get through? Tell us what is happening.
Signs this is the page you need.
If people can't do their jobs or customers can't reach you, call.
The network or internet is down or crawling
Sites can't reach each other, Wi-Fi keeps dropping, or everything is slow for everyone at once.
Microsoft 365 or email isn't working
People can't sign in, mail isn't arriving, or Teams and SharePoint are failing across the organisation.
Your website or app is down or slow
Customers can't reach your site, checkout fails, or pages take far too long to load.
What to check while you call.
None of these needs special tools, and each one helps the engineer narrow the search.
Is it everyone, or one person?
One person points to a device or an account. Everyone points to the network, a server or a service.
What changed?
A recent update, new equipment, a power event, an expired certificate or a lapsed licence. Mention anything, however small.
What does the supplier's status page say?
Microsoft, Google and your internet provider each publish service status. If theirs shows a fault, tell us what it says.
Hold off on restarting everything
Restarting can clear the evidence we need. Note what you have already tried.
What happens when you call.
A short, direct conversation led by an engineer.
You say what stopped, and when
What is affected, who is affected and what it is costing the business.
We find where it breaks
Servers, network, application or supplier. Working out which comes before changing anything.
We agree the fix and who does it
If it needs a supplier, a hardware part or a specialist, we say so plainly and agree the next step with you.
Why call Kritical.
Outages cross boundaries. A slow application can be the network, the server, the directory or the provider, and the problem bounces around while nobody owns the whole picture.
One team across the stack
Servers, networks, Microsoft 365, virtualisation, storage and applications are the systems we work on, so the problem doesn't get passed between suppliers.
Hands on the equipment when it needs them
Our data centre work includes rack and stack, cabling and remote hands across Melbourne and Geelong, by arrangement.
Microsoft partner
Kritical is a Microsoft partner, so Microsoft 365, Windows and Active Directory problems are familiar ground.
Once you are running again.
Outages repeat when the cause is never found. Afterwards we can look at why it happened and put monitoring, resilience or a clear support arrangement around it. That is a separate conversation and it is your call.
Managed IT
Give everyday IT a clear owner.
Infrastructure resilience
Build around the service it has to sustain.
Network and connectivity
Find out why the network is slow before paying for more bandwidth.
Email protection
Keep phishing and fake invoices out of Microsoft 365 and email.
Questions before you enquire
Is slow really an emergency?
If staff can't do their jobs or customers can't buy, yes, so call. If it is annoying but workable, the enquiry form on the Contact page is the better route.
What if the fault is with my internet provider or software supplier?
We will say so plainly, so you can raise it with them with the evidence in hand. We can help you do that if you want us to.
Do I have to be an existing customer?
No. New customers are welcome to call. If you already have a Kritical support agreement, its contact and escalation route is also open to you.
What will it cost?
Emergency work is charged at our incident rate, and we confirm it with you before we start.