Procurement and inventory disagree
The system shows stock that is not there, or purchasing decisions are made without knowing what is on hand.
Enterprise operations
Connect product, supply, inventory and fulfilment into one operating model.
When procurement, planning, manufacturing, inventory, warehousing and transport decisions are disconnected, Kritical maps the operating model and scopes a workable Dynamics 365 Supply Chain Management implementation.
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What Microsoft says Supply Chain Management does, and what it leaves to you.
Microsoft frames Supply Chain Management around end-to-end visibility from procurement to fulfilment: AI-driven demand forecasting, flexible manufacturing for discrete, process or lean production, inventory optimisation through dynamic stock buffers, mobile warehouse tools, and IoT-based predictive maintenance that flags equipment problems before they cause downtime. AI agents are also positioned to handle supplier communication when a disruption hits. None of that tells you whether your warehouse network, devices and support processes can run it, or which specialist trades the floor needs — that is the operating-environment work Kritical scopes alongside the application design.
Three situations we usually start from.
Manufacturing has no governed model
Production planning depends on a spreadsheet and one person's experience of what usually works.
Site readiness is unknown
Nobody has confirmed whether the devices, wireless coverage and floor processes can run the application.
Connect the system design to the operating environment.
Warehouse devices, wireless coverage, labels, scanners, printers, automation, industrial systems and support processes affect whether the application works on the floor. Kritical can coordinate the technology dependencies and appropriately qualified suppliers alongside the business-application programme.
What sets this proposal apart.
- Continuity planned around your account We aim to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it. Your proposal sets out the contact model, cover and handover arrangements that apply.
- A written quote We review the supplied information, then confirm the scope, written price and expected timing.
- We price the implementation and the site dependencies Devices, wireless and warehouse processes are as much of the real cost as the licence. We scope and price that work directly.
- AI forecasting and supplier agents explained plainly Your operations leaders get a working understanding of what the platform automates and where a person still has to decide.
What happens after you send us the process.
First call
Follow the physical and financial flow from product setup through to delivery and returns, and name the worst exception.
The agreed first phase
A scoped discovery produces an end-to-end process map, a site and device dependency list, and a written price for build.
Review Microsoft's Supply Chain Management documentation.
Use the current product documentation to understand the available operational areas, then select only the processes and integrations required for the programme.
Dynamics 365 Supply Chain Management documentation (opens in a new tab)
Explore procurement, product, planning, inventory, warehouse, manufacturing, transport and asset-management capabilities.
Questions before you enquire
Does this automatically include manufacturing?
No. Manufacturing, warehouse, transport, planning and asset-management areas are included only when the process and product-fit assessment puts them in scope.
Can you assess scanners, wireless and site infrastructure too?
Yes. Kritical can assess and coordinate the IT infrastructure the process depends on, while regulated electrical, mechanical or other specialist work remains with qualified contractors.
Can it connect to commerce and finance?
Yes, with an agreed record and transaction boundary. The design names the owner of product, price, customer, order, inventory, fulfilment and financial records.
Why is there no price shown on this page?
Site count, device dependencies and operational modules change the cost too much for one number. You get a scoped, written quote instead.
What should we bring to the first call?
Process owners, representative transactions, site information, current device estate and the operational exceptions that cost the most time today.
Can you run a phased rollout across multiple sites?
Yes. The implementation boundary can be staged by site, warehouse or process area, with each wave's scope, dependencies and acceptance criteria agreed before it starts, not discovered mid-rollout.
How do you handle a site with legacy or custom warehouse equipment?
We assess compatibility, integration points and replacement options for the equipment that already exists, rather than assuming a clean-slate warehouse before the project starts.
Related services
Dynamics 365
Dynamics 365 is a family of separate applications under one brand, including Sales, Customer Service, Field Service, Project Operations, Finance, Supply Chain Management and Commerce.
Dynamics 365 Finance
For organisations facing a complex Dynamics 365 Finance decision, Kritical maps financial operations, entities, dimensions, integrations and programme dependencies so you can choose a clear, bounded ERP delivery path, with the technical discovery itself scoped and priced in writing.
Dynamics 365 Commerce
When product, price, customer and fulfilment decisions are disconnected across stores, digital channels and enterprise systems, Kritical maps the journey and compares Dynamics 365 Commerce with alternatives such as Shopify — priced and quoted, whichever route fits.
Networks, servers & storage
A server, storage array or network switch chosen in isolation creates an expensive constraint six months later.
Let’s define the next step.
Tell us what you want to achieve, what you have today and when it matters.