Blind spots without a clear explanation
An outage was noticed by a user before it was noticed by any internal system.
Technology guide
Turn monitoring into something your team acts on.
SolarWinds positions itself as an observability and IT management provider covering networks, infrastructure, applications, databases and logs, aimed at giving hybrid environments one unified view. Kritical builds monitoring on that platform around the real problems your team needs to resolve, with alerts that have a clear audience and response path.
On this page
Choose where to start.
Jump to the part that matches the problem or decision in front of you.
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What SolarWinds says its platform does.
SolarWinds describes its product range as covering network, infrastructure, application, database and log monitoring, incident response and IT service management, built to give a unified view across on-premises and cloud environments. SolarWinds' own framing is about finding and resolving issues before they cause downtime, rather than reporting on an outage after users have already noticed it.
What an operable monitoring service needs.
Monitoring needs an operating process, not just a dashboard. Kritical defines thresholds, routing and response ownership around the people who will act, then states whether monitoring and response are included in one service or priced separately.
- We design alerts around a person, not a dashboard Thresholds and routing are agreed with the people who will respond, before anything goes live.
- Monitoring and response quoted as one service If you want people to act on alerts as well as software to raise them, that is scoped and priced together, not left implicit.
- We price the work, not just the licence Implementation, tuning and handover are quoted up front, not discovered after the software is already installed.
Who this page is for.
Three situations bring people to this page.
Alert fatigue
Monitoring exists, but it generates enough noise that real problems get missed inside it.
Replacing or consolidating monitoring tools
Several overlapping tools need to become one coherent, supportable platform.
Give the operating team a usable result.
Agree the dashboards, alerts, escalation path and checks that show the monitoring works. The handover covers configuration and access ownership. If you need people to respond to alerts as well as software to raise them, we add that operating requirement to the service design.
Renewing an existing SolarWinds licence?
Send the current product, licence measure and term for a like-for-like comparison.
What happens once you tell us about the blind spot.
A monitoring conversation does not need a finished dashboard design to start.
The first call
A conversation about what is currently invisible and who would act on an alert — no commitment yet.
See monitoring design and response services separately
Design, implementation and any ongoing response service priced separately.
Tune the first alert set against real incidents
Thresholds are tuned against real incidents, so the goal is fewer, more meaningful alerts, not more noise.
Bring your current tools and blind spots.
Tell us which platforms need visibility, what monitoring is already installed and where it falls short. A renewal enquiry should include the product, licence measure, term and any changes in scope you want compared. We confirm the next step and expected timing after reviewing it. There is no fixed price for a monitoring design — it depends on the platforms covered, alert volume and whether you want an operating response included, and we will quote it.
Find the service for your requirement.
Open the relevant service for the scope, delivery approach and next step.
Find the service for your requirement.
- NetworksWhen connectivity, segmentation or platform integration is limiting the business, Kritical assesses and changes the network around application requirements, so your team can resolve the constraint and operate it with confidence afterwards.
- Data centresWhen a room needs planning, filling or maintaining and your own people cannot be on site, Kritical plans the commissioning and decommissioning of physical data centres, then puts hands on the equipment: rack and stack, cabling, backup media changes and remote hands.
- Infrastructure & resilienceKritical works across data centres, virtualisation, operating systems, networks and recovery.
- Co-managed ITYou don't need to replace your IT team or your existing provider to get a migration finished, a specialist platform fixed, or a backlog cleared.
- Software & subscriptionsQuantities, terms, eligibility and renewal responsibilities should be clear before you buy, not discovered at the next invoice.
- RenewalsA renewal is a commitment to another term, and the easiest moment to check whether it still fits.
Read more from SolarWinds.
Use the vendor guide to understand the platform, then talk with Kritical about making it work in your environment.
Start from the work you are buying.
Business owners & operations
When computers, email, access, security and business software need attention at the same time, Kritical works out what to fix first, what to manage ongoing, and what it will cost — in writing, before you commit to anything.
IT leaders & delivery teams
When a hard problem crosses infrastructure, identity, applications, security and AI, Kritical aims to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it. The proposal sets out the contact model, cover and handover arrangements so ownership remains clear. We price the work in writing and hand over the agreed operating information.
Individuals, households, families & workplace buyers
Whether you are buying as an individual, for a household or family, or for a business, tell us what you need to buy, replace or renew. Kritical checks compatibility, licensing and deployment; current product pricing is shown in our online catalogue, while setup and unpublished combinations are confirmed in a written quote.
Questions before you enquire
We already have monitoring. Why would we change it?
Not everyone should. We review what you have against the incidents you experience, and only recommend a change where the current setup is the problem.
Can SolarWinds monitor our whole environment, including cloud?
Coverage is confirmed for the specific platforms and applications in scope before we propose a design.
What should we send with an enquiry?
Tell us what you have today, what needs to change and when. Add the product, subscription or quote details if you need pricing. Never include passwords or confidential records.
Can you also respond to the alerts, not just set them up?
Yes, if you want that as part of the service. We scope an operating response separately from the initial monitoring design.
Will more monitoring just mean more noise?
Not if it is designed properly. We tune thresholds and routing against the incidents that matter to your team, so the goal is fewer, more meaningful alerts.
Can SolarWinds replace several of our current monitoring tools?
Often, yes. We assess what each existing tool does before recommending consolidation, so nothing important is switched off before its replacement is proven.
Who gets the alert at 2am, and what are they expected to do?
That is agreed and documented as part of the design, not left implicit. We name the person or team, the escalation path and the expected action before the monitoring goes live.
Let’s define the next step.
Tell us what you want to achieve, what you have today and when it matters.