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Technology guide

Connect the storefront to the business systems behind it.

Shopify supports selling across an online store, physical point of sale, social channels and marketplaces, with its own checkout and an app ecosystem for customisation. When the storefront also needs to exchange data with finance and operational systems, Kritical scopes, builds and maintains the agreed connections.

What Shopify says its platform does.

Shopify describes its platform as covering the full commerce journey: an online storefront, point-of-sale for physical locations, selling through social and marketplace channels, its own checkout experience, and a large app marketplace for extending functionality beyond the core platform. Shopify's own framing is that a merchant of any size gets tools that scale from a first store through to an enterprise-grade operation.

Gold Coast skyline at distance, standing for work that carries across locations

Give Business Central and Shopify clear jobs from the start.

Kritical has built a Shopify-to-Business Central connector for this work. Each deployment establishes record ownership, identifiers, update direction and error handling, then tests the agreed interfaces against representative scenarios, including failed or repeated updates, before go-live.

  • Kritical's own connector A connector Kritical built and maintains, with each deployment scoped and tested against the customer's agreed environments.
  • We price the integration, not just the theme build Connector and integration work is scoped and priced in writing, alongside the storefront work, not left as a follow-on conversation.

Who this page is for.

Three situations bring people to this page.

Launching or rebuilding a Shopify store

You need the theme, content and checkout experience built around your actual customers and products.

Connecting Shopify to Business Central

Orders, customers and inventory currently rely on manual re-entry between the two systems.

An underperforming existing store

The store exists but is disconnected from the operational systems and processes behind it.

Keep the website maintainable.

We structure theme changes so they can be checked, updated and maintained. The work can cover content structure, reusable components and release testing across the real store experience, including accounts, forms and checkout.

Bring the store and the process you want improved.

Tell us whether you are launching, changing a theme or connecting operations. Include the existing shop, main systems and the customer or staff task that needs attention. Platform subscriptions, third-party apps and implementation are identified separately, and we confirm the expected timing for scoping questions after review. There is no fixed price for a theme build or integration — it depends on the scope and hours involved, and we will quote it.

Start from the work you are buying.

Business owners & operations

When computers, email, access, security and business software need attention at the same time, Kritical works out what to fix first, what to manage ongoing, and what it will cost — in writing, before you commit to anything.

IT leaders & delivery teams

When a hard problem crosses infrastructure, identity, applications, security and AI, Kritical aims to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it. The proposal sets out the contact model, cover and handover arrangements so ownership remains clear. We price the work in writing and hand over the agreed operating information.

Individuals, households, families & workplace buyers

Whether you are buying as an individual, for a household or family, or for a business, tell us what you need to buy, replace or renew. Kritical checks compatibility, licensing and deployment; current product pricing is shown in our online catalogue, while setup and unpublished combinations are confirmed in a written quote.

Questions before you enquire

What should we send with an enquiry?

Tell us what you have today, what needs to change and when. Add the product, subscription or quote details if you need pricing. Never include passwords or confidential records.

Can you connect our existing Shopify store to Business Central?

Yes, using Kritical's connector. We scope each deployment as an integration project, agreeing transaction flows, mappings, testing and operating responsibilities before delivery.

Do you build new Shopify stores, or only integrate existing ones?

Both. We can build or rebuild a theme, and separately or together scope integration with Business Central or other systems.

What happens if an order fails to sync?

We test failure and retry scenarios as part of the integration work, not just the successful path, and agree who is notified and how it is resolved.

Can you take over a Shopify store someone else built?

Yes. We review the existing theme, apps and any integrations before proposing changes, so you are not paying to rebuild something that already works.

Do we need Shopify Plus for the Business Central connector to work?

Not necessarily. We confirm which Shopify plan supports the specific connector features your integration needs, rather than assuming the highest plan is required.

Let’s define the next step.

Tell us what you want to achieve, what you have today and when it matters.

Discuss Shopify