Your catalogue and navigation don't match what you sell
Categories that made sense two years ago now confuse the customer you have today.
Business IT
A storefront that connects to the rest of your business.
When the storefront and the operation behind it are disconnected, every order creates manual work and every customer question takes longer than it should. Kritical engineers Shopify storefronts and integrations that connect product information, finance, fulfilment and ongoing maintenance — not just a theme.
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What Shopify is.
Shopify positions itself as a commerce platform for sellers at any stage, from a solo founder to an enterprise brand, built to get a store live within days and sell across an online store, social channels, marketplaces and in-person point of sale. Its own claims include a high-converting checkout and a built-in AI assistant for growth. It is a capable platform — the part it doesn't do on its own is connect that storefront to your actual finance and fulfilment systems so an order doesn't turn into manual re-entry.
This is for you if one of these sounds familiar.
Start with the buyer's actual task.
Every order needs manual follow-up
Someone checks stock, updates a spreadsheet, or emails a supplier by hand before the order can ship.
An unfinished build is stuck
A previous developer or agency left a theme half-configured, and nobody can tell you what's working.
Here's what you get.
A storefront built to be maintained, not just launched.
- Navigation and catalogue built around the buyer's task Categories that reflect what you sell, with buy buttons that lead to a working checkout, signed off by your team.
- A theme you can maintain Reusable sections, recorded base version and modifications, and a controlled update path.
- Orders connected to what happens next A named system of record for products, customers, prices and orders, with a defined response when a transaction fails.
- Finance and fulfilment included, not assumed If Business Central needs to be connected, that integration work is scoped in from the start — not bolted on after launch.
Why Kritical, specifically.
We built our own Shopify-to-Business Central connector
The connector is configured and tested against the customer's agreed storefront, ERP mappings and representative transaction scenarios before go-live.
Continuity planned around your account
We aim to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it. Your proposal sets out the contact model, cover and handover arrangements that apply.
We price the whole project, not just the visual build
A theme update quote is separate from integration work, so the quote shows which work is priced.
How this is priced.
Costs depend on the starting theme, catalogue, custom components and connected systems involved. Ongoing maintenance and platform subscriptions are identified separately from the build. If you already have a partially built store, we assess what's usable before quoting the gap.
What happens after you get in touch.
We start by reviewing what you already have — an existing store, a half-finished build, or just a description of what you sell. You get a written plan covering content, navigation, integration dependencies and how the result will be checked. An agreed first phase can deliver a launch-ready store or a fixed set of improvements, with the records your team needs to run it afterwards.
What happens after you get in touch.
Explore the relevant technologies.
Questions before you enquire
Can you rescue an unfinished Shopify site?
Yes. We assess the existing work, identify usable components and scope the gaps — the recommendation depends on the theme, integrations and evidence of what currently works.
Do you need to replace our theme?
Not automatically. We review the existing base and customisations first, then explain whether extending, simplifying or replacing them fits the agreed requirements.
Does a theme update include finance integration?
No. Integration has its own record mappings, operational rules and tests. We define that work explicitly rather than assuming it's part of a visual storefront change.
Can you connect Shopify to Business Central for us?
Yes — Kritical has built its own connector. See our Shopify-Business Central page for how each deployment is scoped and tested.
Can we buy a theme and handle the rest ourselves?
Yes. Tell us how much of the build you want to own, and we'll scope only the parts you need — theme, integration, or both.
Related services
Shopify–Business Central
Kritical has built a Shopify-to-Business Central connector for this work.
Business Central
If finance, purchasing or inventory work is split across Business Central, spreadsheets and a handful of other systems that don't talk to each other, Kritical turns that mess into one tested configuration — with clear data, clear integration and a clear handover so you know who owns what once it's live.
Business systems
When finance, sales and commerce run on applications that don't talk to each other, someone on your team is manually reconciling numbers that should already match.
Hardware & software
Kritical sources hardware and software alongside the configuration, deployment and support needed to use it, so the product price is not confused with the setup cost.
Let’s define the next step.
Tell us what you want to achieve, what you have today and when it matters.