Apple devices arrived faster than the policy did
Leadership or a technical team standardised on Mac, and IT is catching up on management after the fact.
Enterprise engineering
Make Apple devices a first-class part of the business environment.
When Macs and other Apple devices sit outside the normal identity, application and support process, coverage is inconsistent and nobody owns the exceptions. Kritical connects them into a usable workplace with clear ownership across Apple and Microsoft services, so IT stops treating them as an exception.
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How Apple frames business device management.
Apple positions Apple Business Manager as the hub for assigning devices to a management server, buying apps and content in bulk, and creating managed accounts for staff, so a device can ship straight to an employee without being imaged first. Apple also builds a management framework directly into macOS, iOS and iPadOS, and frames its devices as usable alongside a dedicated mobile device management platform such as Jamf rather than dependent on one. You don't have to guess which pieces you need turned on; we work out that shortlist against your identity and application estate before recommending a configuration.
Three situations bring people to this page.
A mixed Mac-and-Windows estate needs one support model
Two device families, two sets of assumptions, and users caught in the gap.
An application only runs on Windows and nobody's tested the alternative
A workaround exists; nobody has documented its limitations or its support cost.
What you get: a plan that starts with the work people do.
Identify the applications, peripherals, access requirements and support needs of the people using Apple devices. A mixed workplace needs more than a hardware specification: it needs a clear path through enrolment, sign-in, configuration and everyday work. A small representative rollout can expose workflow and support issues before the organisation commits to a broader deployment.
Ownership and management, defined before devices ship.
Establish which devices are company-owned, how they're enrolled and who controls configuration and software deployment. We review the relevant device-management platform, account arrangements and recovery responsibilities. Procurement, Apple service enrolment and third-party subscriptions depend on the organisation's eligibility and commercial arrangements and are confirmed separately from the technical design.
Why Kritical for Apple in the enterprise.
We work across both platforms, not just the one that's easier to sell.
Microsoft and Apple, in the same design
Microsoft 365, identity, networks, certificates, file access and required business applications tested as one workflow, not two separate projects.
Platform limitations documented, not discovered later
Where an application needs an alternative access method on Mac, we document the user experience and support implications before a wider rollout.
Continuity planned around your account
We aim to provide continuity through a consistent lead or delivery group where the agreed scope and service model support it. Your proposal sets out the contact model, cover and handover arrangements that apply.
How it's priced, and what happens next.
A scoped assessment or rollout is quoted in writing. The operating process explains how a device is prepared, issued, updated, recovered and reassigned, and handover can include configuration records, an onboarding checklist and support instructions for common issues.
Select and prepare
Select and prepare devices around the person, role, applications and access they need.
Enrol and configure
Enrol and configure identity, settings, software and required connections before handover.
Manage and secure
Manage and secure the fleet through agreed policies, updates, access and recovery responsibilities.
Support and hand over
Support and hand over a usable device record, support route and replacement or departure process.
Explore the relevant technologies.
Use these guides to see which technologies can help with the job in front of you.
Questions before you enquire
Can you support a mixed Mac and Windows workplace?
We can scope the integration and operational requirements across both platforms, including the interfaces with identity and business applications.
Will every Windows application work on a Mac?
Compatibility must be checked for the actual application and use case. Where an alternative is needed, its limitations and support requirements should be tested.
Does this include buying devices?
Procurement can be discussed alongside the project. Device availability, pricing, enrolment eligibility and subscriptions are confirmed through the relevant commercial process.
Do we need Jamf, or does Apple's built-in management cover us?
Depends on the estate size and the controls you need. We assess against Apple's built-in management framework and a dedicated MDM platform before recommending one.
Can BYOD Apple devices be supported without full control?
Yes, within limits. User Enrollment-style approaches separate business and personal data, and we scope what that means for support and security before it's relied on.
Related services
Identity & access
When access is inconsistent, over-permissioned or difficult to recover, Kritical improves identity across Active Directory, Microsoft Entra ID and connected applications, so people and services get the access they need and nothing more than that.
Windows & Microsoft
Kritical works on Windows infrastructure and the services business applications depend on, including Active Directory, hybrid identity and platform migration.
Networks
When connectivity, segmentation or platform integration is limiting the business, Kritical assesses and changes the network around application requirements, so your team can resolve the constraint and operate it with confidence afterwards.
Let’s define the next step.
Tell us what you want to achieve, what you have today and when it matters.